Terms of Sales

Anyone buying one or more Services on the Site must be at least 18 years old and legally able to enter into a contract. Anyone entering into an electronic contract with MANASIKI TRAVEL guarantees the truthfulness of the information they provide and personally commits to it, for people registered in the same file.

All Customers acknowledge having read these conditions of sale as well as all the terms of the proposal before placing their order. From then on, taking an order entails your full acceptance of our General Conditions of Sale. Any exemption for the benefit of the Customer will not bring any innovation to these conditions. The total or partial nullity of any of the clauses of these Conditions does not invalidate their other provisions.

Any booking made on our platform www.manasiki.ma is made by MANASIKI TRAVEL.

 Prices are subject to conditions, subject to availability and confirmation of the selected establishment on the dates chosen by the customer

The ordering process on the Site is as follows:

the Customer selects the Service(s) of his choice;

– He provides the information requested and necessary for his reservation;

– He chooses the means of payment for his order (it being specified that in certain cases, only immediate online payment by credit card is possible);

– He verifies and expressly accepts the confidentiality policy and the General Conditions of ABDOU TRAVEL.

-He then validates his order, the electronic contract is then validly concluded

Confirmation of the order, which includes the essential elements, such as identification of the service(s) reserved and the price, will be sent to the Customer by email, post or fax. Any applicable surcharge or discount will also be indicated.

Any reservation request binds the customer, even if confirmation is not immediate. Reservations are made on request and subject to availability at least 15 days before the departure date and even 1 month for certain distant and specific destinations (tours/cruises).

In addition, some packages have restrictions, notably on the minimum/maximum number of nights, trade fair periods, high seasons, etc.

After selecting the product, the Customer has the choice of paying directly or putting their selection in the basket, which corresponds to the Customer area where they find all the reservations and purchases they wish to make.

A product in the Basket does not in any way constitute a reservation, the reservation is only effective at the time of payment for the service and the Voucher and/or invoice are delivered to the Customer by email or to the agency.

Travel times are indicated in days from Casablanca to Casablanca, including the day of departure (from the time of summons at the airport) and arrival on return regardless of schedules, transport time and the number of nights actually spent there. The duration of land services may be modified for reasons due to transport or in the event of force majeure without giving rise to compensation or reimbursement.

Modification, cancellation less than 3 days before departure, non-presentation at the place of departure or non-compliance with administrative formalities: 100 % of the price of the trip. In the event of no-show at departure, we reserve the right to cancel other services as well as the return ticket. Any interrupted or shortened trip or any service not consumed by the customer will not give rise to any reimbursement, in particular any plane seat on the outward and return journeys. Rescheduling on another flight, possible transfer and accommodation where possible and under the responsibility of the buyer, will result in the prior payment of a new ticket and any additional services.

Any cancellation or modification by the customer will result in the collection of the following cancellation fees:

1. For flights:

100 % of the ticket amount regardless of the cancellation date, subject to more favorable general conditions applied by the airlines concerned or, where applicable, to the special conditions to which certain air fares are subject.

Promotions of all types and flights from “low-cost” airlines are neither refundable nor exchangeable.

2. For travel, predefined stays on the site and other services:

– more than 30 days before departure = 0% of the total price.

– less than 30 days before departure = no cancellation, modification or refund is possible.

For the Hajj or Ramadan period, no refunds are possible for all reservations.

In the event that MANASIKI TRAVEL has to cancel the trip or stay, the Client will be offered a trip or stay of comparable cost. If the Client refuses, they will be refunded the amounts paid within a week after the cancellation date If this cancellation is imposed by circumstances beyond control or related to traveler safety, the Customer won't be entitled to any compensation.

Any claim to be admissible must be sent to our headquarters by registered mail with acknowledgment of receipt, along with all supporting documents, within a maximum of 21 days from the original scheduled end date of the service. The length of our investigation with the relevant departments will determine the response time. Remember to provide the supporting documents. Please note that any claim made by fax, phone, mail, email, or any other means, after the deadline, and not addressed to the relevant service providers where applicable, cannot be considered. In case of damage or loss of luggage under the responsibility of the airline, a report must be made by the person concerned to the airport authorities/airline as soon as the loss is noticed. During your stay, we ask that you do not leave valuables or jewelry unattended, which can be left at the hotel reception. MANASIKI TRAVEL cannot be held responsible for the theft of valuables, loss of jewelry, or damage to luggage.

For flights purchased on the website www.manasiki.ma, any claim must be addressed directly to the carrier whose name is listed on the ticket or to MANASIKI TRAVEL, which will forward the claim directly to the carrier. As an agent, MANASIKI TRAVEL will apply to the client the prices set and applied by the airlines at the time of sale. Additionally, it is the client's responsibility to ensure and comply with the airline's safety and boarding conditions.

Payment for online services is made according to the following methods:

1. PAYMENT BY CREDIT CARD

Registration is effective upon signature by the customer, provided that availability has not disappeared in the meantime. This registration involves the immediate payment of a deposit equal to at least 30% of the total amount. The following are not considered discharging: the provision of a payment card number until the center's agreement is obtained, nor a check until it is debited except a bank check, a money order until we can cash it or a transfer before confirmation from our bank. The balance is payable no later than 15 days before departure without a reminder from us, under the conditions applicable to the deposit, failing which we would be entitled to terminate the contract without the buyer being able to claim reimbursement of their deposit. . nor to any compensation. In this case the cancellation will be considered at the buyer's initiative.

The Client assures MANASIKI TRAVEL that they have any necessary authorizations to use the chosen payment method when confirming the order form.

In case of payment by credit card, the provisions related to the fraudulent use of payment methods provided in the agreements concluded between the Client and the card issuer, and between MANASIKI TRAVEL and the Interbank Payment Center apply.

1. PAYMENT IN AGENCY.

MANASIKI TRAVEL also allows the Customer to pay in cash up to 20,000.00 MAD ou par chèque de banque directement auprès de l’agence. Il ne faut cependant pas oublier que la société MANASIKI TRAVEL est elle-même engagée financièrement dès la commande auprès de son prestataire. Ainsi, afin d’éviter tout défaut de paiement, le Client s’engage à respecter la procédure suivante :

1. On the payment methods page, the Customer chooses “payment by bank transfer” as payment method, accepts the General Conditions of Sale and clicks on “Continue”
2. The Customer is informed of the success of his transaction on a summary page on which a travel order number is specified.
3. The transfer must be made no later than 24 hours after the confirmation date.
4. For the payment to be effective, the transfer must be confirmed by the issuing bank. This transfer confirmation must mention the name, first name and order number.

Les coordonnées bancaires de MANASIKI TRAVEL sont :

– Banque :  BMCE  BANK

– Agence : AGENCE LALA EL YAKOUT – CASABLANCA

– Titulaire de compte: MANASIKI TRAVEL

- Account number: MA 64 0117 8000002021000039 3978

– Swift  :  BMCEMAMC

5. The Client must send the scanned transfer order by email.

               to the email address: contact@manasiki.ma

6. Transfer costs are the responsibility of the Customer.

Prior to registration and departure, the buyer must inquire with the competent authorities, embassy, consulate, etc. police, customs and health formalities necessary for their trip. He must carry out these formalities himself and ensure that he complies with the requirements of the authorities concerned throughout his trip, under his full responsibility both for himself and for the people accompanying him, in particular minors. We would like to point out that these formalities are subject to change. The information that we provide for information purposes only concerns adults who have the capacity to contract under the conditions described in the conditions of sale presented above, that is to say having legal majority and not being under guardianship or curatorship. These conditions form an integral part of the sales contract.

Some countries require the passport to be valid for more than 6 months after the return date, as well as the presentation of a return or onward ticket and sufficient funds. It is the customer's responsibility to scrupulously respect the applicable formalities and to check that the spelling of the names and surnames appearing on the travel documents conforms to those recorded on their identity papers (passport, visa, etc.).

 A traveler who was unable to use any of the services purchased from MANASIKI TRAVEL, due to not presenting the required documents (passport, visas, ID card, vaccination passport, tickets, PCR test, etc.) or not meeting the conditions necessary to ensure their safety and that of others, will not be entitled to any refund. We cannot be held responsible for the consequences of force majeure events, accidents, or actions by third parties. We disclaim all responsibility in case of changes or cancellations of services due to weather conditions or events beyond our control.

It is expressly agreed that the data contained in the information system of www.manasiki.ma has probative force with regard to reservations and any other element relating to the use of the site www.manasiki.ma. They can be validly produced as proof in the same way as any other document.

For any dispute arising hereunder, the Parties undertake to resolve their dispute amicably to the extent possible. If, however, no agreement is found, for any dispute which may arise in the interpretation or execution of the Contract, express jurisdiction is assigned exclusively to the Commercial Court of Casablanca.